Terms of service

FilmCraft provides the services at filmcraft.video. These terms cover access to our website and creative tools. You must be at least 18 and able to enter a binding agreement. If you use FilmCraft for an organization, you must have its authorization. Read these terms and our privacy policy before creating an account or making a purchase. Do not use the service if you do not agree.

FilmCraft is a digital SaaS for AI image and video generation, avatars, speech, dubbing and video editing. Paid access or credits are delivered digitally after payment confirmation. Features, supported models and availability may change. Some processing depends on third-party model providers and infrastructure, so generation time and results can vary.

Sign in with Google and keep your account information accurate. Protect your Google account and devices, and do not share or resell access to your FilmCraft account. You are responsible for activity you authorize. Contact us promptly if you suspect unauthorized access. We may restrict accounts involved in fraud, abuse or security threats.

Available plans, credit allowances and prices appear on our pricing page and at checkout. A subscription provides a monthly credit allowance. Separate credit packs are one-time purchases. Credits are service usage units, not money, and cannot be transferred, resold or redeemed for cash except where a refund or applicable law requires it. Review the total price, billing interval and taxes before paying.

Payments are processed through Waffo Pancake. When you expressly authorize a recurring subscription at checkout, you authorize the displayed recurring charge until you cancel. Credit pack purchases authorize only the displayed one-time charge. FilmCraft does not automatically recharge your balance. Changes affecting future renewal charges will be communicated before they apply. We do not store your full payment card number or security code.

Subscription credits reset on your monthly subscription billing date, rather than the first day of each calendar month. Unused subscription credits do not roll over. Separately purchased credits never expire and remain available after subscription cancellation. Subscription credits are used before purchased credits. Review the credit cost shown before submitting a generation request; different models and settings can require different amounts.

You can manage and cancel your subscription through the subscription management link in Settings → Billing, which opens the Waffo consumer portal. You can also contact support for help. Cancellation stops the next renewal; existing paid access and remaining subscription credits continue until the current paid period ends. At that point unused subscription credits expire. Purchased credits are not removed. Cancellation does not itself delete your account or creative work.

Within 7 days of a purchase, you may request a full refund if the subscription benefits or credits from that purchase have not been used. Used benefits or credits are normally non-refundable. Duplicate charges, confirmed billing errors and undelivered paid services will be reviewed for correction or refund. Email support with your account email, transaction ID and reason; approved refunds return to the original payment method, subject to payment-provider processing times. Mandatory consumer rights, including any applicable withdrawal rights, remain unaffected.

You retain rights in media and prompts you submit. You grant FilmCraft the limited permission needed to store, process and deliver them and your results. As between you and FilmCraft, you retain any rights you may hold in generated output, subject to applicable law and the selected model’s terms. AI output may not be unique or copyrightable. You must hold the necessary copyright, likeness and voice permissions for your inputs and intended use. FilmCraft does not guarantee that output is free of third-party claims.

These rules apply to prompts, uploads, generated images, video and audio, and content distributed through FilmCraft. Do not request, create, upload or distribute any of the following: (1) pornography, sexually explicit or NSFW content, including non-consensual intimate content; (2) graphic violence, gore, or content that promotes or glorifies violence; (3) hate speech, including content that attacks, dehumanizes or incites hatred or violence against people based on protected characteristics; (4) child sexual abuse material (CSAM), sexualized depictions of minors, or any content that exploits, endangers or abuses children; (5) deceptive or non-consensual deepfakes, impersonation, or unauthorized cloning of another person’s voice or likeness; (6) content that infringes copyright or trademarks, including unauthorized use of protected works or misleading use of brands. Obtain the necessary rights and consent before using another person’s voice, likeness or materials. Do not create other illegal material, commit fraud, violate privacy, harass others, bypass safety controls, attack the service or resell unauthorized access. Do not systematically extract model responses to develop competing AI models or misrepresent AI output as verified professional advice.

Anyone may report suspected prohibited generated content or misuse by emailing support@filmcraft.video, also linked in the Contact section below. Include the content URL or generation/task identifier if available, the category of suspected violation, a description of the issue and relevant context, and an email address for follow-up. For copyright or trademark complaints, identify the protected work or mark and explain your ownership or authority to act. Do not attach or redistribute suspected CSAM; provide identifiers or a description instead. Use the same email address to provide additional information or appeal a moderation decision.

When we receive a report, FilmCraft reviews the information provided and, where necessary, requests further details. We assess the reported content and relevant prompts, generation records and account activity against these rules and applicable law. Reports are reviewed by a human; cases involving suspected child exploitation, credible threats or other urgent risks receive priority. We may restrict access to the reported content or related features while reviewing the report. If we confirm a violation, we may reject or stop generation requests, remove content or disable access to it, issue a warning, restrict features, suspend access or close the account, depending on severity and repeat violations. Where required by law, we preserve relevant records and report to or cooperate with competent authorities. Where legally permitted, we inform the reporter and affected user of the outcome by email, without disclosing other users’ private information. Affected users may appeal by emailing the contact address above with the decision details and supporting information; we review the appeal and correct an erroneous decision.

Generation may be routed through Yir, Replicate or Vercel AI Gateway to the selected model provider, including providers such as Google, OpenAI, Alibaba, ByteDance and MiniMax. The content needed to run your request is sent to the relevant service. Provider terms and availability also affect processing. Review all output before publication or commercial use. AI results may be inaccurate or unsuitable and are not legal, medical or financial advice.

Our privacy policy explains how we handle account information, creative content and payment records. FilmCraft uses submitted content to provide the requested service and does not itself train AI models on your content without permission. Third-party providers apply their own retention and processing terms; we do not promise zero retention across systems we do not control. Keep independent copies of important work.

The service is provided as available. We cannot guarantee uninterrupted access, a particular creative result or compatibility with every device. To the extent allowed by law, we exclude liability for indirect or consequential loss and limit our aggregate liability to the fees you paid FilmCraft in the 12 months preceding the event giving rise to the claim. These limits do not exclude liability that applicable law does not permit us to limit, or your mandatory consumer rights.

We may suspend or terminate access for material breaches, fraud, security incidents or legal requirements. Contact support to request account closure and discuss any remaining paid entitlement. Subscription cancellation alone does not close an account. If we permanently discontinue a paid service for reasons unrelated to your breach, we will address unused prepaid entitlement through an appropriate refund. Required transaction and compliance records may be retained after closure as explained in our privacy policy.

Material changes to these terms will be announced through the website or account email at least 14 days before they take effect, except where urgent legal or security action is necessary. Updated terms will show a new revision date. Contact support to seek an informal resolution of disputes. Applicable mandatory law and any consumer right to bring proceedings in a competent court remain unaffected. If one provision is unenforceable, the remaining provisions continue to apply.